All Systems Operational
Uptime over the past 90 days. View historical uptime.
Layer App ? Operational
Layer API ? Operational
Layer Exchange & Office 365 Connector Operational
90 days ago
100.0 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
Mail Triage ? Operational
90 days ago
100.0 % uptime
Today
Data Manager ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 23, 2024

No incidents reported today.

Oct 22, 2024
Unscheduled Maintenance Notice
Completed - The scheduled maintenance has been completed.
Oct 22, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 21:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Oct 21, 20:06 BST
Scheduled - We would like to inform you that our platform will undergo unscheduled maintenance between 9:00 PM and 4:00 AM. During this time, the platform may be intermittently unavailable or experience reduced performance.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to ensure continued stability and performance improvements. Our team is working diligently to complete the necessary updates as quickly as possible.

If you have any questions or need assistance, please don't hesitate to reach out to our support team.
Oct 21, 19:41 BST
Oct 21, 2024
Intercom - Message Delivery
Resolved - Intercom have reported that this issue should now be resolved and all services are restored to normal functionality.
Oct 21, 13:08 BST
Investigating - We are currently experiencing issues with Intercom where customers may see increased error rates and higher latencies in Messenger. Their team is aware of the problem and is actively investigating it.

In the meantime, if you require immediate assistance, please call us at +44 3333 222000. We will continue to provide updates here as we have more information.

Thank you for your patience and understanding.
Oct 21, 11:05 BST
Performance issue on production environment
Resolved - This incident has been resolved.
Oct 21, 11:08 BST
Investigating - Our technical team has identified a performance issue on our production environment. The issue has been identified as an issue on our production database cluster, which is causing some requests to slow down or time out. We apologise to customers affected and are working to re-establish our normal service levels as quickly as possible. We will update this ticket when we have further information.
Oct 21, 11:07 BST
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024
Increased latency resulting in slow performance
Resolved - This incident has been resolved.
Oct 17, 13:53 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 17, 11:44 BST
Investigating - We're currently investigating repeated reports of latency affecting some requests. We'll update this page when we have further information.
Oct 17, 10:24 BST
Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024
Increased latency resulting in degraded performance for some customers
Resolved - This incident has been resolved.
Oct 14, 13:13 BST
Investigating - We're currently investigating reports of latency affecting some requests. We'll update this page when we have further information.
Oct 14, 12:11 BST
Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

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