Update - We are continuing to monitor for any further issues.
Sep 29, 00:13 BST
Update - Our engineering team has been working around the clock to establish the cause of the increased latency, which has been difficult to trace due to the complex nature of the issue.

I’m pleased to report that we have identified and taken steps to mitigate the root cause. Although we still need to implement a full solution, we have applied temporary resource to some of our business critical services to minimise any further impact.

We continue to closely monitor the situation and want to reassure you that availability of the application remains our highest priority.

Whilst we invest heavily into system availability & disaster recovery, we will continue to make improvements in this area in partnership with our cloud services partners to ensure that any issues, when they do occur, are dealt with as quickly as reasonably possible.

Service availability updates are always posted here, and our goal is always to provide open and transparent communications with our customers when we do experience issues with the platform.

Status will remain in "Degraded Performance" until engineers are satisfied that this issue has been mitigated.

We will publish further updates as they become available, however our customer service team are always on hand on 03333 222 000 if you have any queries.
Sep 18, 11:54 BST
Monitoring - Our engineering team will be closely monitoring performance in the affected areas today. Additional resources have been deployed in order to mitigate user impact. Please contact our customer services team on 03333 222 000 if you experience issues. Further updates will follow.
Sep 18, 07:53 BST
Update - All services are currently unavailable as we conduct essential maintenance on the platform
Sep 17, 22:04 BST
Identified - We are continuing to experience intermittent performance related issues across our platform. This may result in users experiencing slow loading of content in our main application & API. Engineers are continuing to investigate this issue as the highest priority. We would like to assure our users that we are doing everything we can to restore normal service as soon as we can.
Sep 17, 15:30 BST
Update - We are continuing to monitor for any further issues.
Sep 16, 15:09 BST
Monitoring - Engineers have implemented a fix and are working to mitigate future re-occurrences.
Sep 16, 11:26 BST
Update - We are continuing to work on a fix for this issue.
Sep 16, 11:07 BST
Identified - We've detected intermittent issues with latency on the platform. As a result, users may experience delays when loading content. We've identified the issue and are currently working to resolve it.
Sep 16, 11:06 BST
Layer App ? Operational
Layer WebAPI Operational
Layer Exchange & Office 365 Connector Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Oct 15, 2019

No incidents reported today.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.

Oct 1, 2019

No incidents reported.