Resolved -
This incident has been resolved.
Aug 21, 12:38 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 21, 12:37 BST
Identified -
Our technical team has identified a performance issue on our production environment. The issue has been identified as an issue on our production database cluster, which is causing some requests to slow down or time out. We apologise to customers affected and are working to re-establish our normal service levels as quickly as possible. We will update this ticket when we have further information.
Aug 21, 10:56 BST